Privacy Policy

Last Updated: August 14, 2026

Dermé ("Dermé," "we," "us," or "our") operates this online store and website. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.

Our online store is operated through Shopify, and we use third-party service providers, including CJdropshipping, to help process, fulfill, and ship customer orders.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order and purchase information
• Payment and transaction information
• Customer support communications
• Account information, if you create an account
• Information you voluntarily provide through forms, reviews, or other communications

When you browse our website, certain information may also be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Referring website
• Approximate location
• Website activity and interaction information
• Cookie and similar technology information

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Arrange product sourcing and fulfillment
• Provide shipping and delivery services
• Send order confirmations and tracking information
• Communicate with you about your order
• Respond to customer-service requests
• Process returns and refunds
• Prevent fraud and unauthorized transactions
• Maintain and improve our website
• Analyze website performance and customer interactions
• Send marketing communications where permitted and where you have provided appropriate consent
• Comply with applicable legal and regulatory requirements

3. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce infrastructure used to operate our website, checkout, order management, and related services.

Shopify may process personal information in accordance with its own privacy policy and applicable laws.

4. CJdropshipping and Order Fulfillment

Dermé uses CJdropshipping as a third-party dropshipping and fulfillment service provider.

When you place an order through our website, information necessary to process and deliver your order may be shared with CJdropshipping and relevant logistics or shipping providers.

This information may include:

• Customer name
• Shipping address
• Phone number
• Email address
• Order details
• Product information
• Delivery information

CJdropshipping may use this information to source, process, pack, and ship products directly to the delivery address provided by the customer.

CJdropshipping may also share necessary information with shipping carriers and other service providers involved in fulfilling and delivering an order.

5. Payment Information

Payments are processed through third-party payment providers.

Dermé does not intentionally store complete payment-card numbers on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Shipping and Logistics Providers

To fulfill and deliver orders, we may share necessary customer information with CJdropshipping, shipping carriers, logistics providers, customs authorities, and other service providers involved in order delivery.

We aim to share only information reasonably necessary to provide these services.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

• Operate our website
• Maintain shopping-cart functionality
• Remember preferences
• Understand website usage
• Improve website performance
• Analyze traffic
• Support advertising and marketing where permitted

You may be able to manage certain cookies through your browser or available cookie-consent tools.

Some cookies are necessary for the website and checkout to function properly.

8. Marketing Communications

Where permitted by applicable law, Dermé may send promotional emails or other marketing communications.

You may unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending important transactional communications, such as order confirmations, shipping updates, or customer-service messages.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders
• Provide customer support
• Maintain transaction records
• Process returns and refunds
• Prevent fraud
• Resolve disputes
• Comply with legal obligations

When personal information is no longer reasonably required, it may be deleted or anonymized where appropriate.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. International Data Transfers

Dermé serves customers internationally and uses service providers located in different countries.

As a result, personal information may be transferred to, processed in, or stored in countries outside your country of residence, including countries where our service providers or fulfillment partners operate.

Where required by applicable law, appropriate safeguards will be used for international transfers.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information
• Opt out of certain marketing communications

To make a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information without parental or guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact us:

Dermé
Faisal Town
Lahore, Punjab 05303
Pakistan

Email: derme.shop786@gmail.com
Phone: +92 301 9848683

Please do not send sensitive payment information by email.