Shipping policy

Shipping Policy

Last Updated: August 14, 2026

Dermé is an online skincare store serving customers in selected international destinations, including the United States.

Our products may be sourced, processed, packed, and shipped through third-party fulfillment and logistics providers, including CJdropshipping.

1. Order Processing

After your payment has been successfully received, your order is submitted for processing and fulfillment.

Orders are generally processed within 2–5 business days.

Processing time may vary depending on product availability, order volume, fulfillment requirements, holidays, and other operational circumstances.

Processing time is separate from shipping and transit time.

2. Estimated Delivery Time

For orders shipped to the United States, the estimated delivery time is generally:

7–15 business days after processing.

Delivery times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

Product availability
Selected shipping method
Destination
Shipping carrier
Customs processing
Weather
Holidays
Transportation delays
Other circumstances outside our reasonable control

3. International Shipping

Dermé ships to selected international destinations where shipping is available.

Available destinations and shipping options may vary depending on the product, destination, fulfillment location, and logistics availability.

If a particular destination is not available during checkout, we may be unable to ship the product to that location.

4. Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your purchase.

Any free-shipping promotion is subject to the conditions displayed on our website or at checkout at the time of purchase.

5. CJdropshipping Fulfillment

Dermé uses CJdropshipping and other logistics providers where appropriate to help fulfill and ship customer orders.

Depending on the product and destination, your order may be shipped directly from a third-party fulfillment location to the shipping address provided at checkout.

The fulfillment location and shipping carrier may vary depending on product availability and the selected logistics service.

6. Tracking Information

When tracking information is available, we will send it to the email address associated with your order.

Tracking information may take some time to become active after the package has been handed over to the shipping carrier.

Some shipping methods or destinations may provide limited tracking information.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are generally the customer's responsibility.

Customers are responsible for complying with applicable import requirements and regulations in their destination country.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately:

Email: derme.shop786@gmail.com
Phone: +92 301 9848683

We will attempt to correct the address before the order enters fulfillment.

Once an order has entered fulfillment or has been shipped, we may be unable to change the delivery address.

9. Lost or Delayed Packages

If your order appears to be significantly delayed or lost in transit, contact us at:

derme.shop786@gmail.com

Please provide your order number and tracking number.

We may work with CJdropshipping, the applicable logistics provider, or the shipping carrier to investigate the shipment.

10. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

Your mailbox or delivery area
Household members
Neighbors
Building management
The carrier's delivery information

If the package still cannot be located, contact us and we will review the available tracking information.

11. Shipping Delays

Delivery estimates are not guaranteed delivery dates.

Shipping may be delayed because of circumstances outside our reasonable control, including carrier delays, customs processing, weather events, holidays, transportation disruptions, or other unforeseen circumstances.

If we become aware that an order cannot be shipped within an applicable promised timeframe, we will contact you with updated information and provide any cancellation or refund options required by applicable law.

12. Multiple Packages

If an order contains multiple products, the products may occasionally be shipped separately depending on product availability, fulfillment location, or logistics arrangements.

As a result, you may receive more than one package or tracking number for a single order.

13. Contact Us

For shipping or delivery questions:

Dermé
Faisal Town
Lahore, Punjab 05303
Pakistan